Help centre
Answers to the questions we hear most. If something is not covered here, contact us and a person will get back to you.
How do I search for a medicine?
Search by brand name, generic salt (such as paracetamol) or browse by health concern from the home page. Category shortcuts filter the catalog by concern — they never silently swap in a single drug.
What do the prescription (Rx) labels mean?
Products marked Rx require a valid prescription and are reviewed by a licensed practitioner before supply. See the prescription policy for details.
Are substitutes safe to switch to?
MedsNepal only suggests substitutes that match on salt, strength and form. Even so, confirm any switch with a practitioner — consult a doctor if you are unsure.
Is the medicine information here medical advice?
No. Information on MedsNepal is educational and does not replace advice from a qualified practitioner. Always seek professional guidance for diagnosis and treatment.
Which areas do you deliver to?
Delivery context is currently set for the Kathmandu Valley. Availability for other regions is expanding — contact us to check your area.
How is my data handled?
Account and health information — including reminder schedules and prescriptions — is handled under our data protection commitments and is never sold. Reach us via contact us for a data request.